In summary, we do not obtain any personally identifying information about you other than what you choose to provide.
Use and Disclosure of Personal Information
You can visit our websites without telling us your name or revealing any personal information. In certain parts of our website, we may ask you to provide your name or other personal information so that we can provide you with information that you requested, respond to feedback you provided or registration information you provided for one our events (e.g. Residence tour). We will only use and/or disclose personal information in order to:
- Understand and meet your needs and preferences;
- Develop new and enhance existing service and product offerings;
- Manage and develop our business and operations; and
- Meet legal and regulatory requirements.
We make significant efforts to ensure that the personal information you provide to us remains private. We will not sell, rent, or otherwise disclose the personal information you provide to us through the website to third parties unless we are required to do so by law. We may share anonymous aggregated data with other companies that we do business with for market research purposes. For example, we may report to our marketing agency that a certain percentage of our website’s users are Ontario residents between the ages of 40-60.
We may process or store personal information outside of your jurisdiction, including in the United States of America. As such, personal information may be accessible to law enforcement and national security authorities of the country where it is processed or stored.
When you browse or download information from our websites, our servers automatically collect limited amounts of standard information for traffic monitoring and statistical purposes. The information is analyzed for operational trends, performance, and for ways to improve our sites. V!VA cannot determine your identity from this information.
We collect the following standard types of information:
When you visit our website, your Internet browser will automatically send us your Internet Protocol (“IP”) address and general information about your V!VA website use (e.g. type of browser you use, date and time you accessed our Site, what pages you visited, keywords entered into the search engine). We may use this information to tailor your experience on our website, to display content customized to your preferences, and to otherwise administer the websites.
You can opt-out of analytics activity by setting your browser to notify you when a cookie is sent and block analytics cookies if desired. Please consult your browser’s Help Menu for instructions.
What happens when you send us personal information online?
You may choose to provide us with personal information such as your name, address, phone number and e-mail address, if you wish to:
- submit an e-mail, comment, feedback, question, request or subscribe for information online; and/or
- request a service or attend one of our events.
When you visit our websites, any personal information you provide will be used to respond to your message and/or provide you with the requested service. At the time the information is collected, you will have the opportunity to select the specific types of information you wish to receive.
If you would prefer not to receive electronic communications from us, you can opt out at any time by sending an e-mail to firstname.lastname@example.org.
Privacy Related Complaints
Links to Other Websites
Our website may offer links to other websites. It is the responsibility of the user to know when you leave our website and to read the privacy policies of the website you visit. Please be aware that we are not responsible for other companies’ policies or practices.
V!VA’s security practices are continually evolving to ensure that the integrity and confidentiality of information and systems are maintained. We use up-to-date security safeguards to protect our networks and websites from misuse, alteration, copying, disclosure, destruction, monitoring or unauthorized sharing of information and damage. V!VA’s safeguards include the use of security software and encryption protocols and involve physical, technical and procedural controls to protect information behind our firewall.